What the hell does that mean? It means I have folders in my Apple Notes iCloud library that can’t be deleted. No matter which device I try it on.
Well, how does that happen? I’m not really sure.
It all started on a cold, dreary night. Just kidding. It was hot and steamy. Kidding again. I can’t remember what the weather was.
Anyway, it all started when I downloaded iOS 13 beta on my 2018 iPad Pro 12.9” in the middle of 2019. What a cluster that software release was. In all my years of using Apple products, I have never seen a software release cause so many problems on devices.
I have tried deleting the folders on iCloud.com, on each of my devices (iPad, iPhone, or Mac), and I have completely restored devices thinking there was a corruption with one of the devices. No bueno.
Contacted Apple Support
The first public beta for iOS 13 released on June 24th 2019. That is when I started having issues with my Apple Notes.
From that point forward I spent over a year trying to get the problem resolved with Apple Support on the phone. Many phone calls were over an hour and ended up being a complete waste of time.
When you call Apple support, they will tell you there is no way to speak to a cloud engineer. I was confused as to why they couldn’t just delete the folders with my permission. They had already qualified me over the phone to determine I was who I said I was.
I ran many diagnostics tests they requested and uploaded them through a portal they specified. Anyway, long story short we went back and forth for months and months with nothing resolved.
Apple vs Google Support
We pay for Google business email because it is some of the best email there is, hands down. Whenever we have issues with our Google services, I pick up the phone and the problems are resolved usually on the first phone call. There have been a few times they had to get back with us.
With the Apple Notes issues, no go. I finally gave up trying as I was spending too much time on the issue.
iClouds Sketchy Past
iCloud has never been the industry standard by which all cloud services are measured. In my experience, it could not be trusted in the beginning. The worst part about it was many software developers were being blamed for syncing issues that they had no control over.
As of late, it has been working quite well. Maybe they have finally got the bugs worked out with syncing.
I am currently running the latest version of iOS 14 and to this day I still cannot delete these folders.
I know this for a fact, I will never download a beta software again. It’s not worth the trouble.